frequently asked questions frequent question faq namestead

Namestead� is a set of powerful domain name management, analysis and reporting tools used to consolidate and automate domain name portfolios for expiration date monitoring and link popularity tracking.

Domain names are most commonly used to find web sites. For example, the domain name namestead.com is used to locate the Namestead web site at /.

Domain names also used for internet addressing of the file transfer protocol (FTP) and the email addressing scheme.

The registrar whois database is a searchable database maintained by registrars that details networks, networking organizations, domain names and the contacts associated with them.

The whois database encompasses all .com, .net, .edu and ISO 3166 country code top-level domains.

Protocol information is also included. Protocols are a set of rules that instruct an application how to access a resource. In this case the resource is the whois database.

Each registrar implements the Whois protocol and maintains a separate and distinct Whois database for its respective domain name registrations.

Select "Whois Lookup" from the "Services Management" menu of the Namestead control panel to run a whois search. When prompted you should enter a fully qualified domain name like "namestead.com".

Within the control panel, some column titles are abbreviated or referred to with symbols. This data is displayed in the manner as a way to increase readability and conserve viewable space.

Control Panel Legend
W	Action button to browse the whois record for the domain name use this action to download or "go to" the domain name record
V	Action button to view the domain name monitor use this action to display all monitor details including the monitor log which details when the domain name was last checked and when the domain name is next scheduled to be checked use this action to display other fields including error count, etc.
M	Action button to modify the domain name monitor use this action to personalize domain name monitors with a category or description use this action to setup monitor controls
D	Action button to delete the domain name monitor use this action to stop monitoring a domain name - deleted domain name monitors are removed from the control panel - prior to deletion, the user is prompted with a warning message - to avoid accidental deletion the user must confirm the deletion do not use this action if you want to save the domain name monitor information - use the silent feature if you do not want to receive any more domain name change notifications
C	Action button to check domain name for immediate detection of domain name changes use this action to schedule a domain name to be checked immediately
Domain Name	Displays the domain name monitor Click this link to sort the list of domain name monitors
Expiry	Displays the domain name expiry (expiration) date Click this link to sort the list of domain name monitors
Changed	Displays the date the domain name was last changed Click this link to sort the list of domain name monitors
RC	Domain name has recently changed if the icon () is displayed
LP	Link Popularity is displayed in this column Link popularity refers to the total number of web sites that have links pointing to your web site While measuring link popularity is not an exact science, the Namestead link popularity calculation starts by assigning one vote to each inbound link Namestead categorizes inbound links by search engine Namestead applies a unique formula to compute "link popularity" Link popularity offers a rough idea as to how much traffic a domain name receives or will receive (if inactive) Generally, the higher the link popularity, the higher the amount of traffic for the domain name The Namestead link popularity meter () has the capacity to chart up to 5000 links A domain name with 5000 or more inbound links is thought to have significant traffic and is therefore more valuable than, for example, a domain name with only 50 inbound links
Q	Quiet mode (aka "silent mode") is enabled if the icon () is displayed
E	The domain name monitoring robot encountered one or more download errors if the icon () is displayed use the test action button to research the error

If you have a html or text file containing one or more domain names, paste up to 5,000 characters of the file contents into the "domain(s)" field. Namestead automatically extracts, categorizes and bulk adds your domain names to your control panel listing.

If you have concerns about privacy, feel free to review the Namestead Privacy Policy.

To stop domain name change notifications by email, Namestead users simply follow the instructions at the bottom of the notification emails sent when a domain name record has changed.

Namestead power users signup for a Namestead membership which allows add, edit and delete operations from a convenient, online control panel.

Namestead has been tested with Microsoft Internet Explorer 4+ and Mozilla Firefox 4+.

While Namestead has been tested with standards compliant browsers, you may need to upgrade to a current browser version with the proper settings enabled to avoid any potential registration or login issues.

You may also want to confirm that your computer's system date and time are current.

Be sure to contact us with any registration or login issues. Note: Any sophisticated use of a proxy, firewall or other anonymizing software is outside the scope of Namestead end-user support.

Rates effective 10/23/2004 and subject to change.
All charges quoted in United States dollars.

For Namestead billing, we use a third party payment gateway that allows recurring credit card payments. This means that once you have entered your payment information, your account will automatically be charged the same amount every thirty (30) days.

You will only have to enter your payment information once and the payment gateway is secure and guaranteed against fraudulent use.

Login to your control panel and select "View Subscription" from the "Account Management" menu of the control panel to get started.

Who is PaySystems and why does their name appear on my credit card statement?

All payment information is entered on and saved by the PaySystems website. Absolutely no credit card numbers are entered on or saved by the Namestead website.

PaySystems uses advanced encryption technology which ensures that personal and payment information remains confidential and secure.

PaySystems backs these promises by offering a money back guarantee in the extremely unlikely event that a member's credit card is used fraudulently.

PaySystems also protects your interests by mediating payment related disputes between merchants and customers.

No. All regular Namestead memberships are charged on a recurring basis. This means that once you have entered your payment information, your account will automatically be charged the same amount every thirty (30) days.

Canceling a Namestead membership is easy. Simply sign into your Namestead membership control panel and select "View Subscription" from the "Account Management" menu. Follow the instructions to cancel your membership.

Unfortunately, there is very little Namestead administrators can do about declined credit card transactions, because we do not handle our own billing.

If you card is declined, you must resolve the matter by contacting PaySystems by phone or email. Contact details for PaySystems are located on the PaySystems web site (https://cardholder.paysystems.com/).

Declined credit card transactions which remain unresolved will result in suspension of services.

One of the most common reasons for declined credit card transactions (for first time purchases) is inconsistent or incorrect billing details. To avoid this problem, ensure that the name and address you provide on the payment form are exactly the same as the card holder's billing name and address.

These details are used for security checking. Bogus or invalid data causes the transaction to be declined.

For recurring transactions, you need to also contact PaySystems, but you may also need to contact your credit card company about any of the following:

Is it possible to pay for a year at a time via credit card, rather than paying every month?

Namestead accepts and prefers electronic payments. Online payments through our third party processor keep our administrative costs down which we pass on to our members through the industry's lowest prices. In addition, online payments from our third party processor are secure and guaranteed against fraud with money back in the unlikely event of security breaches.

We understand how you work. As such, we also accept checks for yearly Namestead Professional and Namestead Corporate memberships.

If you would like to start a Namestead membership, create an account and/or login to the membership control panel and select "View Subscription".

For all other orders, the collection of taxes depends on the laws in your country.

Yes. Namestead guarantees that you will be satisfied with the Namestead domain name monitoring service.

If for any reason, during the first thirty (30) days of your Namestead membership, you are not completely satisfied, please contact us. We will answer your questions and/or attempt to resolve the issues.

However if you do not want to go through this resolution process or if we fail to sufficiently answer your question or fix the problem, we will upon your request refund the current month's membership fee to your account. Guaranteed.

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